Refund policy
JUST HOOKERS® RETURN & REFUND POLICY
We want you to love your gear. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery.
RETURN & EXCHANGE ELIGIBILITY
To be eligible for a return or exchange:
- Items must be unworn, unused, and in original condition.
- Items must be free of damage.
- Returns are accepted for both defective and non-defective products that meet the requirements above.
- Exchanges are accepted for eligible products.
HOW TO START A RETURN OR EXCHANGE
To request a return or exchange, contact us at support@justhookers.net with:
- Your order number
- The item you wish to return or exchange
- The reason for the return or exchange
Subject Line: Return Request
Please do not mail an item back until your return has been approved. Once approved, Just Hookers will provide return instructions and a prepaid return shipping label.
RETURN SHIPPING
Approved returns and exchanges are returned by mail.
Just Hookers provides the return shipping label at no cost to the customer. There is no restocking fee for eligible returns or exchanges.
REFUNDS
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 10 days. Your bank or credit card provider may require additional time for the refund to appear in your account after it has been processed.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or incorrect, contact us at support@justhookers.net with your order information so we can assist you.
CONTACT US
Questions regarding returns, exchanges, or refunds can be sent to: